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Customer service and support

WhatsApp +57 321 696 3099
soporte.smartbeepro@gmail.com
Support line: Monday to Saturday, 8:00 a.m. to 5:00 p.m., continuous hours (Colombia time).

Where we are

Cartagena, Colombia. We serve projects in Colombia, Central America and South America.

Frequently asked questions

What people ask us most.

How much does a spraying system cost?

It depends on the area, the type of space, the water quality, the height and the level of automation. That is why we quote each project individually. Tell us about your space and, once we receive the complete information, we will send you the quote within 24 business hours (for projects in Colombia).

What information do I need to request a quote?

The location, the approximate area, the goal (comfort, livestock, dust, event, etc.), photos of the space and, if you have them, details on available water and power.

What temperature reduction is possible?

Estimated up to 8–12 °C, following a diagnosis and under suitable design, environmental and operating conditions. The result depends on temperature, humidity, wind, radiation, the geometry of the space, water quality, design and operation.

Do you offer installation, maintenance and spare parts?

Yes. We design and install turnkey projects, sell equipment and spare parts, and offer preventive and corrective maintenance. See the Commercial Terms (in Spanish) for the scope of each service.

What warranty does the equipment have?

For projects in Colombia, main equipment: 12 months; installation carried out by SmartBee Pro: 6 months; consumables: 3 months. All subject to the contract and to preventive maintenance. Find the details in the Warranty Policy (in Spanish).

What are the support line hours?

We are available Monday to Saturday, 8:00 a.m. to 5:00 p.m., continuous hours (Colombia time), by WhatsApp +57 321 696 3099 or by email.

How do I submit a request, complaint or claim?

Write to soporte.smartbeepro@gmail.com or to the customer service WhatsApp +57 321 696 3099.

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